![]() ![]() To initiate a text to voice call, go to the above URL and log in with your IP Message Relay Username and Password. Once the Call Taker has confirmed his or her address, they will contact the appropriate PSAP and stay on the line for as long as required. This will send an emergency notification to the Northern IP Relay operators, who will then access the 911 account designed for this purpose. If an hearing- or voice-impaired person requires emergency assistance, he or she may select the appropriate button: 911 – Police / 911 – Fire / 911 – Ambulance. Should the hearing- or voice-impaired person not be online in the chat program, if an email address is available the Call Taker will send an email to the hearing- or voice-impaired person, if requested by the caller. The Call Taker then communicates with the non-impaired person and contacts the hearing- or voice-impaired person via chat and communicates back and forth. If a non-impaired person wishes to talk to a registered hearing- or voice-impaired user, they call the toll-free number as provided by Microsoft. The Call Taker then communicates with the hearing- or voice-impaired person via the chat session and contacts the non-impaired person through the telephone network anywhere in Canada or the United States, as required. If a hearing- or voice-impaired person wishes to contact a non-impaired individual, they “chat” via a special web-based client to an agent called a Call Taker. Remember that a successful upgrade aligns technical and user readiness, so be sure to leverage our upgrade guidance as you navigate your journey to Teams.ĭescription of the IP Message Relay service from Microsoft: Scenario A If you want to upgrade your organization to Teams yourself, we strongly recommend that you begin planning your upgrade path today. If you haven't upgraded your Skype for Business Online users yet, they will be automatically scheduled for an assisted upgrade. Skype for Business Online was retired on July 31, 2021. ![]()
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